Seven Tips for Creating Valuable Customer Surveys

By Sophia Beirne & Michael Janowski

July 12, 2016 - Even if it's not the easiest task, creating an effective customer survey is definitely worth the effort. There aren’t too many feedback forms out there that permit us to gather such a considerable volume of data about a set of specific product-related questions.

If you're planning to create a customer survey, you need to first develop a strategy. Without it, this form of feedback gathering will quickly become troublesome. Here are seven (7) tips to help you create customer surveys that will serve you as reliable sources of valuable information.

How to Build a Customer Service Team from Scratch

How To Build A Customer Service Team from Scratch

By Tess Pajaron

June 20, 2016 - Finding the right employees takes a lot of time, money, and resources. It may be worth dabbling with different configurations and employee styles in other areas of your business, but customer service has to be perfect from the get-go. These are the people responsible for helping your business grow and assuring that your customers become repeat customers. The trick is to build the right team the first time around and add to that team as you continue to expand.