Great Wireless Customer Service Means Asking The Right Questions

Great Wireless Customer Service Means Asking The Right Questions

By Mark Landiak

July 29, 2015 – Customers come into your wireless store for many reasons. Some are just window shopping. They may be fantasizing about the newest device, but aren't in any kind of position to follow through just yet. Others may be looking for the coolest new accessory to their phone. After all: a person's phone is a reflection of their identity. Then there are those dissatisfied customers, having an issue with their current provider, their plan, their device, or the customer service they've received. Those customers have just plain had enough. They are in pain, and they need to know how you can help fix it.

Eight Great Tips for Leading a Productive Wireless Sales Meeting

Eight Great Tips for Leading a Productive Wireless Sales Meeting

By Mark Landiak

July 22, 2015 – How often do you take the opportunity to convene with your sales team and reflect?

The sales process itself (let alone in wireless) can be a grueling one. It requires a constant awareness on the part of the associate with an ongoing focus on the customer. It's important that as a wireless sales manager, you take the time to pull each of your sales reps aside and work closely to assess their growth, acknowledge their success, and address their challenges. There is no better opportunity to do that than in the weekly sales meeting. The weekly sales meeting gives you (the manager) the opportunity to do each of these things and create a culture of accountability for your team so that everyone can move forward in a more productive and profitable manner.